DAY 1-broken!
i just received the treadmill after waiting a week for delivery, and unpacked it to start assembly. the motor casing is cracked open and the motor has dropped. i called customer support who tried to tell me it was just a cosmetic issue, and i had to persuade him to understand that it was more than cosmetic and that it was broken. he is mailing out replacement parts that will take 7 more days, then i have to schedule an appointment with a tech to come into my house, then wait around and take more time out of my day for something that should have been brand new and functioning. so it may be weeks before i can even use the thing, i will update my review when/if it is assembled...
DAY 12
repair parts have arrived and local repair man will come to fix in three days. great customer service of repair company. they called ME to arrange the appointment.
DAY 15-fixed!
repairs were made by a local fitness repair company called AER, who have allowed me to change my one star rating up to 5. he was on time and polite and put the treadmill together for me! i hopped on and was relieved to find that it was a smooth, quiet ride. there are still a lot of features that i need to explore, but the 4 mph jog was just fine. so far, so good!Get more detail about Merit Fitness 725T Treadmill.
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